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Lakeland News

Posted on: May 2, 2022

Lakeland Launches New Citizen Reporting Tool Powered by SeeClickFix





City of Lakeland 



Subject:       Lakeland Launches New Citizen Reporting Tool Powered by SeeClickFix



LAKELAND, Tennessee (May 5, 2022) – The City of Lakeland announces a new platform/app called Lakeland Connect, powered by a partnership with SeeClickFix, that will allow citizens to report quality-of-life concerns and request Lakeland services. 


With the free SeeClickFix mobile app and web tools, Lakeland citizens will now be able to submit photos, specific descriptions, and other valuable information into this centralized issue management system for City of Lakeland staff to address citizen concerns efficiently.


“Lakeland Connect and the SeeClickFix mobile app provides another opportunity for citizens to engage with their City to report quality-of-life issues directly. This platform assists staff in addressing a critical Board of Commissioners priority in providing proactive communications with citizens,” said (now former) Lakeland City Manager, Shane Horn. 


The Lakeland Connect application, powered by SeeClickFix, is a user-friendly communication tool that will let City staff know, in real time, when there are quality-of-life items and service requests that need our immediate attention, and to track our progress when addressing issues,” says Shane Horn, (former) City Manager.


Lakeland citizens can report problems and view, comment on, and vote to fix problems submitted by their neighbors. They can even create their own “watch areas” to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests, not just the ones they report.


The Lakeland Connect mobile app is now available for download on Android and iPhone.

In addition to the mobile apps, citizens can send reports via Lakeland's

Information on the City website: or

You can find instructions for the SeeClickFix mobile app or desktop sign-up process here.



About SeeClickFix (by CivicPlus)


SeeClickFix was founded in 2008 to empower citizens with tools to publicly document quality-of-life concerns in their neighborhoods.


This exchange has helped build one of the largest neighborhood networks in the world, upon which public agencies and public citizens engage to improve communities. 


SeeClickFix has worked with government partners to develop municipal management tools on top of this citizen network and has official partnerships with hundreds of cities, engaging hundreds of thousands of citizens in the resolution of millions of issues.


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